Where to do your iPhone Repair and Service

3 min


Where can I get Apple-certified repairs?

You can get Apple-certified repairs and service at one of our Apple Authorized Service Providers. The technicians at all these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.

Make an appointment or request service
Learn how to get your iPhone ready for repair

How long will it take?

Many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, you’ll be notified when it’s ready for pickup.

Check the status of your repair

How much will it cost?

After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by the Apple warranty or consumer law. 

Check your coverage

Screen repair

You can get your cracked iPhone screen replaced at one of our Apple Authorized Service Providers.

All of these locations use genuine Apple parts and precision equipment to ensure that your screen works like new after it’s repaired. Some locations offer same-day service. 

Make an appointment or request service

Battery replacement

You can get your iPhone battery replaced at an Apple Authorized Service Provider. Our authorized locations use genuine Apple parts.

The Apple Limited Warranty covers a battery that fails from a defect in manufacturing, but it doesn’t cover batteries that wear out from normal use. The cost to replace a battery depends on your iPhone model and if the issue is covered by warranty or consumer law.

Make an appointment or request service
Learn how to preserve battery life

Other iPhone repairs

Do you need a repair for other issues like the Home button, liquid damage, or an accessory?

  • If your iPhone issue is covered by the Apple warranty or consumer law, there’s no charge. This does not include accidental damage, which requires a fee.
  • If your iPhone was damaged, your repair fee will vary, depending on the repair. Apple Authorized Service Providers set their own fees, so ask for an estimate.

Genuine parts

Genuine Apple parts are critical to a quality repair. Visit an Apple Authorized Service Provider to make sure you get your product back working the way it should.

Apple accessories

Apple-branded accessories, including the power adapter, are covered by our warranty and consumer law. For details, contact your carrier, Apple, or an Apple Authorized Service Provider.

Read the Apple Limited Warranty for accessories
Contact Apple Support                                                                             
Contact your carrier

Get ready for your repair

Before you get service for your iPhone, you’ll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.

Learn how to get your iPhone ready for repair

Consumer law

Your country or region might have consumer-protection laws for some repair issues.

Learn more about your consumer law rights

Your product warranty

The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn’t cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there’s an error in our records. If our warranty or consumer law don’t cover your repair, you’ll pay out-of-warranty fees.

Check your coverage status

Our guarantee after service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.

Read the Apple Repair Terms and Conditions
Read the Apple privacy policy


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Kennedy Sande

Sande Kennedy is the founder and Editor in Chief of SandeKennedy.co.ke & Kenyans247.co.ke He is a Kenyan-based Internetprenuer,blogger Political Activist & informer who has an interest in politics, governance, corporate-fraud and human-interest. Kindly drop me a note if you feel aggrieved on any matter that you would want to be highlighted  Twitter: @nyosake , Instagram: @itssandekennedy WhatsApp: +254791890826 Read More about me here
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