The New Ooredoo TV Qatar Full FAQ Guide

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About Ooredoo TV

What comes with Ooredoo tv?

From just QR 300 a month, TV bundles will come with 15 Mbps Broadband and access to landline with free local landline calls. All of our fibre home entertainment plans include the amazing Starz Play service that delivers over 7,000 hours of entertainment to your living room, covering TV series, blockbuster Hollywood movies, documentaries and entertainment for little ones. Also available on Starz Play is premium Arabic and Hindi content.

What is Starz Play service?

Starz Play is a subscription video on demand (SVOD) service that offer thousands of blockbuster Hollywood movies, same-day-as-the-US TV series, documentaries and children’s entertainment – plus dedicated Arabic & Hindi content and comes free on all NEW Fiber Home Entertainment Plans.

What to do if I have forgotten my Ooredoo tv PIN number?

From your registered mobile number, SMS “MPIN” followed by your 8-digit landline number to 115 and we will send you a new PIN. So, if your number was 12345678, you should SMS “MPIN 12345678” to 115.

Ooredoo tv customers not subscribed to Ooredoo mobile services can request for an Ooredoo tv PIN by calling us at 44200700

What is Catch-up TV?

Missed it, don’t worry catchup with latest shows and viewings from the last 2 days. Catchup TV can be used at the same time as recording a different show.

New Ooredoo TV set top box

What is the price of new Ooredoo tv Set top box?

The new Ooredoo tv Set top boxes comes free with your Ooredoo tv service.

Is there any minimum liability?

There is no minimum liability of the new Ooredoo tv Set top box. If a customer terminates his Ooredoo ONE subscription within 24 months after receiving the set top box (STB), the customer will have two options:

  1. Pay the pro-rated* price and keep the STB or
  2. Return the STB to Ooredoo without any additional charges

If a customer terminates his Ooredoo ONE subscription after 24 months, the customer may keep the STB for no additional charges.

*The pro-rated price of the STB will be calculated based on 24 months period. For example, if customer terminates the contract 12 months after the purchase of new STB and decides to keep the STB he/she will have to pay 50% of the STB price, which is 175 QR.

What are the key features of this new Ooredoo tv set top box?

  1. Esthetically, the new Set top box carry a Qatari look and feel.
  2. Full UHD (60 FPS, Supporting HDR 10 & Dolby ).
  3. Preinstalled apps such as Google Play Store, Starzplay, Gaming, You Tube and Yupp tv.
  4. Ready Access to more than 2000 apps and growing.
  5. Voice Activation feature.
  6. The new STB being an Android tv can be easily linked with the Google account giving a far more personalized experience to our customers.
  7. Superior Wifi connectivity as compared to its predecessor.
  8. Supports Bluetooth.
  9. A brand new look and feel of Ooredoo tv User Interface (UI).
  10. The new inter face is available in English and Arabic.
  11. New UI has a strong recommendation engine and recommends content based on the viewing pattern of the user.
  12. Some of the key features available on the new User Interface are as follows:
    • Kids Mode
    • Creation of multiple profiles according to age and preferences
    • Multiple channel list can be created
    • Rich EPG guide giving details of future programs
    • Catch-up feature up to 48 hours on certain channels
    • Ability to filter channels based on language and genre
    • A certain program can be liked and unlike helping Ooredoo tv to offer more accurate recommendation
    • On certain channels subtitles and audio feed can be switched between English and Arabic languages. As well subtitles can be fully removed
    • Channels, On Demand titles, games and apps can be locked to offer better parental control
    • Much faster channel zapping

I am an existing Ooredoo tv customer, how can I get the new Set top box?

Simply visit any Ooredoo shop or call us at 111 to place your order to upgrade to the new OTV Set top box.

I am new to the country and have not subscribed to any of the Ooredoo services yet, how can I get Ooredoo tv service activated for me?

Simply visit any Ooredoo shop or call us at 111 to place your order for our triple play service.

What comes with the new Ooredoo tv set top box?

Your box contains everything you need to access next level entertainment.

  • Ooredoo tv Set Top Box
  • A remote control
  • 2 batteries for the remote control
  • A power adapter
  • An Ethernet cable
  • And an HDMI cable

How to Connect the new Ooredoo tv Set Top Box?

Before the fun begins, you just have to make a few simple connections.

Your Ooredoo tv Set Top Box has 3 connections which are for the RJ45 cable, HDMI cable, and power supply.

  • First insert the RJ45 cable and then connect to your home gateway.
  • Connect the HDMI cable to the box and then to your TV.
  • Then plug in the power adapter and connect to a power source.

How to do Android settings on new Ooredoo tv?

  1. During set up, a welcome screen will appear and prompt you to select any key on the remote control to pair.
  2. Select your preferred language.
  3. To set up your TV with an Android phone or tablet select Yes.
  4. Next add your Wi-Fi network. If you’re already connected through LAN this prompt will not appear.
  5. The Ooredoo tv Set Top Box will then check for any updates so you have the best experience possible.
  6. Make the most of your TV and add your Google account now or later. This will let you download apps and access more features.
  7. Accept the Terms of Service.
  8. Select Yes for Location Services to allow for a better customized experience.
  9. To help improve Android services select Yes.
  10. You can now choose a name for your Ooredoo tv Set Top Box.
  11. Next go through some basic tutorials for an overview of features. Scroll with the arrow keys until you have reached the end. Select Done to continue.
  12. In case any apps require updating please follow the on screen instructions.
  13. If not, there’s just a short wait while the home screen is prepared for you.

Welcome to the new and improved Ooredoo tv. Have fun exploring and check out our other tutorials if you need some help along the way.

The Remote Control, Your New Best Friend.

Let us introduce you to our new and improved Ooredoo tv remote control, you will be spending a lot of time together, so you should get to know one another.

  • The Power Button- We all know this one.
  • Apps- Shortcut to apps like YouTube, Starz Play and Games!
  • Kids- Quick access to Kids Mode
  • VOD- Rent all the latest blockbusters through On Demand
  • Start over again- Weren’t paying attention? Start again
  • Back- Not to be confused with start over, Back helps you navigate
  • Options-Let’s you access additional features
  • Settings- Shortcut to Settings
  • Ooredoo tv Home button- Takes you to the Home Page
  • Voice Command- Use your voice to quickly find your favourite shows and more.

How to Connect your new Ooredoo tv set top box through wi-fi?

  • To set up, unplug the Ethernet cable if it’s connected.
  • A message will appear saying you are not connected, don’t panic.
  • The Ooredoo tv Set Top Box will search for available networks.
  • Select your wireless network and enter your password.
  • Now your Ooredoo tv Set Top Box is connected to your Wi-Fi network.

What’s on the Home Page on New Ooredoo tv screen?

Your Homepage provides the simplest and fastest way to access your entertainment. Let’s briefly explore each section.

Guide
There are so many live channels to experience on Ooredoo tv. Navigate them easily with the guide section which gives you a complete schedule of what’s on now.

Apps & Games
No smart TV service is complete without apps or games. Access the Ooredoo app, YouTube, StarzPlay, or your favorite games here.

Kids Mode
Kids Mode is a super fun and kid friendly mode where little ones can safely and securely browse their favourite content.

Profile
Create separate profiles for each viewer. Everyone can have a customized entertainment experience with their own personalized profiles.

Notifications
Alerts and notifications of new app & programming updates will be displayed here.

Search
Easily search to find exactly what you’re looking for.

Settings
To personalise your Ooredoo tv experience you can make adjustments and edit settings to your liking.

For You
Not sure what to watch? We know what you like. For You is a customised list of what we think you will enjoy based on your viewing habits.

Resume Viewing
Didn’t finish your show or movie? Start right where you left off with the resume viewing feature.

On Demand
Stay up to date on the latest blockbusters from the comfort of your living room! Get instant access to our movies on demand catalogue of hit movies and TV programming.

Live TV
Live TV is a list of the channels you watch most.

Catch-Up
Catch-up on selected programmes from the past 2 days.

4K Ultra-high resolution
You won’t believe your eyes. Our 4K channels are truly a cinematic experience, select one to see for yourself.

Recordings
Access titles you have recorded and saved for later here.

Apps & Games
You can also access your apps and games from this section as well.

How to set up different profiles on Ooredoo tv?

  • To access different viewing profiles, push the Ooredoo Home button on your remote control.
  • Use the arrows to keys to navigate to the upper right hand corner of the screen to the Profile icon then push OK.
  • Here you can edit and create profiles for different viewers from kids to sports fans.
  • Select an avatar, name your profile and enter your PIN to save. Choose yes to switch to your new profile.

How to search on Ooredoo tv?

  • Press the Ooredoo Home button on your remote control.
  • Use the arrows to keys to navigate to the upper right hand corner of the screen and select the Search icon.
  • Type in the name of the title, actor, subject or channel you are looking for and select Search.
  • All relevant programmes will appear. Keep scrolling to the right to view even more results in the Full Catalogue.
  • Once you have selected a programme push OK for more options.

How to access settings on new Ooredoo tv?

Press the Settings button on your remote control.

Here you can edit and adjust settings, preferences and get help by watching video tutorials on how to use your new Ooredoo tv Set Top Box.

What is For You on new Ooredoo tv?

For You is a customized list of what we think you will enjoy based on your viewing habits.

Our suggestions for you can be found here and are updated frequently. For better results be sure to use the Like feature.

What is the Resume Viewing feature on Ooredoo tv?

This section has all the content you may have started to watch but never finished. So feel free to resume whenever you’re ready.

How to Rent a Movie on Demand?

Access and browse through the catalogue from the Home Page or simply press the VOD button on your remote control. Once you have found a movie, press Rent. Enter your PIN and enjoy your rental for up to 48 hours.

Ooredoo tv customers not subscribed to Ooredoo mobile services can request for an Ooredoo tv PIN by calling us at 44200700

How to know Your PIN?

PIN allows you to control and set restrictions for the entertainment of your household.

Simply send an SMS to 115 from your registered mobile number with “MPIN” followed by your 8 digit landline number. For example if your landline number is 12345678 you would send an SMS to 115 with the following message, “MPIN 12345678”.

Ooredoo tv customers not subscribed to Ooredoo mobile services can request for an Ooredoo tv PIN by calling us at 44200700

How to Lock/Unlock a Title on Ooredoo tv?

  • In the On Demand section, find the title you want to lock.
  • Press the lock button on the screen.
  • Enter your PIN.
  • Now the title cannot be rented without the PIN.
  • To unlock, simply select Unlock and enter your PIN.
  • Now the title is unlocked and can be rented.

Ooredoo tv customers not subscribed to Ooredoo mobile services can request for an Ooredoo tv PIN by calling us at 44200700

How to see Full On Demand Catalogue on Ooredoo tv?

The On Demand catalogue has so many movies but we made it easy to keep track of them all.

To see the full catalogue, in the On Demand section press the left or right arrow keys to select “Full Catalogue” and press OK. Here you can browse hundreds of hours of content of the latest movies.

How to see the list genre based list of On Demand titles?

With so many movies to choose from, sort through the On Demand titles by genre to narrow down your decision. While in the On Demand section, use the arrow keys to select Full Catalogue.

Choose from genres such as Latest, Action, Comedy and more.

To quickly access the genres, use the left arrow key to see a small menu.

How to change the Subtitles on an On Demand title?

When available you can activate subtitles. While playing an On Demand movie, first press OK. Small callout icons will appear below the elapsed timeline. Use the arrow keys to select the subtitles icon and choose your preferred language.

How to Like & Unlike a program on Ooredoo tv?


While playing an On Demand movie, first press OK. Small heart like icons will appear below the elapsed timeline.

Use the arrow keys to select the heart icon to access the like options. You can choose from 3 options, like, neutral or dislike. Choose the appropriate icon depending on your preference.

What is the Live TV section on Ooredoo tv?

In the Live TV section, channels are listed based on your viewing habits.

Want to know more about a particular programme? Simply press the Options button on your remote control, and a mini-guide will appear. Press options again to explore the following features:

  • Channel list,
  • Add to List,
  • Find by name,
  • Future Programs,
  • Lock,
  • Language,
  • More info and
  • Like.

Finished exploring? Press the back button to view the live channel.

What is the Catch-up feature on Ooredoo tv?

Missed a movie or an episode of your favourite show? Don’t worry we’ve got you covered. With the Catch-up feature you can access a number of titles so you’re never behind.

To view the complete list of titles in the Catch up section, use the right arrow button until you reach and select More. Here you can browse programmes based on genres and content providers. . All catch-up programmes are available for 48 hours.

Another way to Catch-Up on programmes is from the Guide section. Any channel with the curved arrow symbol offers the Catch-Up feature. Select a channel and use the arrow keys to navigate to the left on the timeline. You can search as far back as 48 hours.

You may also find Catch up programmes through the Guide section. While hovering over a programme with a curved arrow, push the Options button on the remote control. A menu will appear with the option Catch up. Select and see all the Catch Up programmes this channel offers.

What is the Starz Play Service on Ooredoo tv?

VO: Starz Play is an On Demand service free for all of fibre Home Entertainment plans and has thousands of hours of English @ Arabic and Hindi content.

How to Activate Starz Play service on new Ooredoo tv?

Before you can get free access to thousands of hours of English, Arabic and Hindi content, you first need to activate Starz Play. Starz Play comes free with all of our new fibre Home Entertainment plans.

To activate Starz Play service on your Ooredoo tv, simply click on the Starz Play poster in the Apps and Games section, Select “Starzplay” and then simply send an SMS with text “Starz” to 92440 from your registered Ooredoo mobile number to receive your free log in details

Ooredoo tv customers not subscribed to Ooredoo mobile services can request for an Ooredoo tv PIN by calling us at 44200700

What is 4K Ultra-high resolution?

Thanks to the new Ooredoo tv set top box, be amazed by the breathtaking content of Ooredoo TV’s 4K channels. Browse channels full of vibrant visuals with more detail and contrast than ever before. You won’t be able to take your eyes off the screen.

What is the Guide section on Orodoo tv?

To access a full list of live programmes organized by channel and time, press the Ooredoo Home button on the remote control. Use the arrow keys to navigate to the Guide section and press OK.

Here you can navigate through the channels to see what’s on now.

For more actions, push the Options button while the channel is selected in the Guide.

Another menu will appear with more actions such as:

  • Select Date,
  • Channel List,
  • Add to list,
  • Find by name more.
  • To get back to the Guide simply press the Back button.

How to subscribe to add-on Packages on Ooredoo tv?

Something for everyone, Ooredoo tv offers an array of premium packages featuring sports, family, lifestyle and drama programming from around the world.

  • Press the Settings button on your Ooredoo tv remote control.
  • Select Subscribe and push OK.
  • My Subscriptions will show you the current packages you are subscribed to.
  • Select a package to explore all available channels included in each package.
  • Choose the package you prefer and press OK.
  • Select Subscribe and enter your purchase PIN to confirm your purchase.
  • Now you are subscribed to the package!

You can also explore packages while browsing the Guide section.

If you select a programme you are not subscribed to, a 59 seconds preview will start.

At the end of the preview, you will see a list of packages that contain this particular channel.

Choose the package you prefer and press OK.

Select Subscribe and enter your purchase PIN to confirm your purchase.

Now you are subscribed to the package.

Ooredoo tv customers not subscribed to Ooredoo mobile services can request for an Ooredoo tv PIN by calling us at 44200700

What is the kids Mode on Ooredoo tv?

Let your little ones take over with this customized kid friendly mode. Press the Ooredoo Home button and navigate to the Kids section at the top of the page and push OK. You can also access Kids mode by pushing the Kids button on the remote control and watch the screen transform. Kids Mode is divided into following sections:

  • Brand New- Latest episodes of hit shows,
  • Again- Rewatch your favourites,
  • Anytime- The free kid friendly version of On-Demand,
  • And Right Now- Live TV

To exit Kids Mode, use the arrow keys to navigate to the Kids button at the top right of the screen, push OK and enter your PIN to get back to the default viewing mode.

How to change the Subtitles and Audio Feed on Ooredoo tv?

  • Enjoy films and programmes with subtitles or with an audio feed in a different language when available.
  • Push the Settings button on your Ooredoo tv remote control.
  • Select Language and then choose your required language option for subtitles and audio feed. Please note that this features is available on selected channels / programs and is subject to availability from the content provider.

How to set up Parental Control on Ooredoo tv?

  • Keep your kids safe while navigating and control their access to certain ratings.
  • To set a Parental Control, push the Settings button on your Ooredoo tv remote control.
  • Select Parental Control, push OK and enter your PIN.
  • Now you can set the required rating level.
  • Press the back button to see the new rating.

How to Change purchase PIN?

Update your PIN by following a few easy steps:

  • Press the Settings button on your Ooredoo tv remote control.
  • Select Parental Control and Change admin PIN.
  • Enter your current PIN and press OK.
  • Enter your new PIN.
  • Re-enter your new PIN to confirm.
  • Press OK to exit.

Ooredoo tv customers not subscribed to Ooredoo mobile services can request for an Ooredoo tv PIN by calling us at 44200700

How to create Favorite Channel List?

  • Press the Settings button on your remote control.
  • Select Channel List then New list
  • When in New list, you can create a brand new channel list based on your preferences of genre or content provider.
  • Name your list or use the suggested one provided and select Done.
  • To view and edit the channels in your list, simply select Add or Remove to update.

How to Filter Channels?

Press the Settings button on your remote control.

Go to Channel Filter and select your preferred options.

How to change the language of User Interface?

Simply press the Settings button on your remote control and select User Interface.

This will allow you to switch between Arabic and English user interfaces.

How to find your Account No?

To find the Account Number of your Oooredoo tv Set Top Box push the Settings button on your remote control.

Select System Info and then STB info.

Here you will find all the required information regarding your Ooredoo tv account number and STB Product ID.

How to find your IP Address?

To find the IP Address of your Oooredoo tv Set Top Box push the Settings button on your remote control

Select System Info and then Network Info

Here you will find all the required information regarding your Ooredoo tv STB IP address.

How to find Firmware Version/Model Number?

To find the firmware version and model number of your Oooredoo tv Set Top Box push the Settings button on your remote control.

Select System Info and then Version.

Here you will find all the required information regarding your Ooredoo tv STB model and version.

How to subscribe to Gaming services on Ooredoo tv?

Turn your TV into the ultimate gaming device and game on the big screen with Ooredoo tv!

Press the Apps button on your Ooredoo tv remote control.

Use the arrow screen to scroll to the WADE icon and select OK Browse the games catalogue.

Select the “Subscribe” button. Subscribe the Game package for QR 50 per month

Enjoy play the games

What is voice activation?

The new and improved Ooredoo tv service comes equipped with a voice activation feature which can help you search for your favorite programs and content. Just start a conversation anytime by pressing the voice activation button on your Ooredoo tv remote control. Ask it about weather, sports, traffic and more.

How to change the Audio Feed?

Enjoy a movie in another language when available. While playing an On Demand movie, first press OK. Small globe like icon will appear below the elapsed timeline. Use the arrow keys to select the audio language icon, it looks like a globe. Here you can see if the selected movie offers the options of multiple audio feeds. If yes, select the desired language and enjoy your movie.

Where is the Help section?

Access a catalogue of video tutorials to help with your new Ooredoo tv Set Top Box. On Ooredoo tv home page, go to help section to all of video tutorials.

How to Record on Ooredoo tv?

Record and save programmes from your favorite channels. While in the guide section, you may record any programme with the Catch- up icon. Find a programme and push the options button on the remote control. Select the Record Option and press Ok to save.

Access a full list of your recordings from the Home Page. Here you can resume viewing, access your library of recordings and delete programmes.

Ooredoo TV mult-room

How much does the Ooredoo tv Multi-Room service cost?

With the new Ooredoo tv revamped multi-room proposition, customers are charged at a flat fee of QR 99 per month for their subscribed packages. For example, if you have subscribed to the beIN Full package and My GMA package on your primary Ooredoo tv box, you will be charged QR 209 per month for these two packages (QR 110 per month for the beIN Full Package + QR 99 per month for the My GMA package), however, if you would like to have another Ooredoo tv box in your home, you will be only be charged an additional fixed subscription of QR 99 per month and you will have the access to all your subscribed packages.
A onetime setup charge of QR 199 per additional Ooredoo tv box will be applicable.

Can I have Ooredoo tv in multiple rooms in my home?

Yes, you can up to 10 Ooredoo tv additional set top boxes in your home.

Ooredoo TV App

What is Ooredoo tv App?

This is a great application that enables all Ooredoo tv customers to access entertainment content from their mobile phones and via tablets.
Stream live sports, news or entertainment, watch a movie, delight in your favourite children’s content.

How to get started with Ooredoo tv App?

Download Ooredoo tv App from App Store or Google play. Then Login to the App using your Ooredoo tv subscription and PIN number

Ooredoo TV on Demend

What are Movies On-Demand?

Get all the latest blockbusters at your fingertips by renting movies from our Movies On-Demand library and choose to pay via your Ooredoo tv account or via your Hala or Shahry account.

Ooredoo TV Kids Mode

What is Ooredoo tv’s Kids Mode?

Ooredoo tv’s Kids Mode is a new feature on Ooredoo tv which has been developed for our young viewers. Once Kids Mode has been selected, it will only show the live channels, as well as On Demand content, which is most suited for children/family viewing.

Kids Mode is far more visual than the regular Ooredoo tv mode, and uses kid friendly fonts, ensuring that our young subscribers enjoy their viewing experience.

Is Ooredoo tv’s Kids Mode available for all customers?

Yes, this feature is available to all existing and new Ooredoo tv customers.

Do I have pay anything additional for Ooredoo tv’s Kids mode?

No, there are no additional charge for this new feature on Ooredoo tv.

Is the content on Ooredoo tv’s Kids mode safe?

Yes, it is fully safe for child/family viewing and only content rated suitable for family viewing is available through the Kids Mode.

However, as an additional feature, you can choose a lower rating level for your young ones.

To know more, please go to the Setting/parental control option on Ooredoo tv.

What is the difference between Ooredoo tv’s Kids mode and regular mode?

Kids Mode will only have a selection of live channels as well On Demand content best suited for children, while the regular mode will have all of the channels and On Demand content which is available on Ooredoo tv.

Please note that the availability of live channels and On Demand content is linked with your subscription level on Ooredoo tv.

To give parents a sense of security and trust, whilst in Kids Mode users will not be able to subscribe / rent additional packages/movies.

Kids Mode is also more visual and simpler to use than the regular mode, and includes child friendly fonts, to ensure our young subscribers enjoy their viewing experience with Ooredoo tv.

What will I see on Ooredoo tv’s Kids mode?

Only live channels and On Demand content suited for children and young viewers will be available.


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Sande Kennedy

Sande Kennedy is the founder and Editor in Chief of SandeKennedy.com & Kenyans247.com He is a Kenyan-based Internetprenuer,blogger Political Activist & informer who has an interest in politics, governance, corporate-fraud and human-interest. Kindly drop me a note if you feel aggrieved on any matter that you would want to be highlighted  Twitter: @itssandekennedy , Instagram: @itssandekennedy WhatsApp: +254791890826 Read More about me here
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