Special services available at Dubai Airport

4 min


DXB and DWC contain a full range of services and facilities for passengers with disabilities and reduced mobility.

People with disabilities are known in the United Arab Emirates as ‘People of Determination’ (POD), following an announcement by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.
In line with the vision of the UAE leadership, Dubai Airports is committed to providing special assistance to People of Determination. The following services and facilities are available at Dubai International (DXB) and Dubai World Central (DWC). 

Car parking 

Disabled drivers will get complimentary parking for two hours in all terminals at DXB. There is free parking at DWC for all passengers. For the full list of car parking rates at DXB, click here 

Airport drop-off 

There are prioritised drop-off areas for passengers requiring special assistance at both DXB and DWC,  at all airport terminal entrances. 

Check-in areas

There are dedicated check-in areas for special assistance passengers at DXB and DWC – please look out for digital signage. 


Throughout DXB and DWC, all washrooms contain at least one cubicle for disabled passengers. To find the nearest washrooms, please follow the signs, or ask airport staff.

Wheelchair access 

If you or any of your family members require special assistance, including access to wheelchairs, please inform your airline in advance. Our airport staff will be there to assist as soon as your plane lands in Dubai. 

We’re experts at connecting travellers! Every day we manage thousands of transfer passengers. Here’s how we make your connection quick and seamless.

Find your transfer desk

Our dedicated transfer desks give you the boarding pass for your onward flight.

Find them by:

  • Following the signs
  • Using our interactive maps
  • Asking May I Help You staff

Dubai International (DXB) 

Dubai International (DXB) is the world’s busiest airport, made up of three terminals (1,2 and 3). Terminal 3 consists of three concourses (A-Gates, B-Gates and C-Gates) which are used exclusively by Emirates and Qantas. Terminal 1 Concourse D (D-Gates) is home to many of DXB’s international airlines while Terminal 2 (F Gates) also provides access to regional and international flights.  

Reaching your gate

Terminal 1’s D-Gates are reachable via a short trip on an airport train. In Terminal 3, passengers can walk between B-Gates and C-Gates and take a short airport train to A-Gates. If you’re transferring between concourses and terminals please consult with your airline or our ‘May I Help You’ staff when you arrive. 

Dubai World Central (DWC)

Dubai’s second airport, DWC, is approximately 40km away from DXB. Your connection may require you to change from DXB to DWC, or vice versa. In this case you need to clear immigration and collect your baggage before taking a taxi or Dubai Metro to Ibn Battuta station where you will be able to take a dedicated bus to DWC.

The security check is an essential part of modern air travel. It’s vital to ensure everyone’s safety, but we appreciate it can be a bit time-consuming. Likewise the customs check is an essential requirement. Here’s what you can do to help things run smoothly.

Security tips

  • Put ‘loose’ items – mobile phone, wallet, watch, keys etc – in your hand baggage.
  • Keep a laptop where it can be easily reached: you’ll need to place it in a separate security tray at the scan.
  • If your belt has a metal buckle, or your shoes have heels, take them off and put them in a security tray.
  • Place liquid containers in a clear, resealable plastic bag, within your hand baggage. Remember each liquid can’t be more than 100ml. Exemptions will be made for: medication, baby milk/foods and special dietary requirements to be used during your trip.

Hand luggage 

Make sure you are not carrying any prohibited items as hand luggage. Find out more


Like all countries, the UAE has rules about what you can and can’t bring with you. Everyone who arrives must pass through Dubai Customs. Some items can result in fines or, in cases such as narcotic drugs, imprisonment. If you are unsure about anything, please declare your goods when you arrive.

Requirements are subject to change and we advise all passengers to visit the Dubai Customs website before they travel. Here are some quick links: Prohibited and restricted goods
Declaring money procedure

Dubai visa process is simple, but thorough. You can help it run smoothly by preparing ahead – particularly checking whether you need a visa.

Do I need a visa for Dubai?

All visitors need a visa to enter the UAE, unless you are from one of these countries, in which case visa is granted on arrival:

GCC (Gulf Cooperation Council) Countries.
Western Europe, North America, Far East and Australasia: Depending on which country you are from you need to check the visa rules on the General Directorate of Residency & Foreigner Affairs website.

Please note: visa rules are subject to change. Please always confirm with your airline, the General Directorate of Residency & Foreigner Affairs and/or  Ministry of Foreign Affairs.

Getting a visa for Dubai

Check the cost and procedure for applying for a UAE visa with the 

Dubai Department of Naturalisation and Residency or call 800 5111 for details.

If a visa is required, it is best to apply before your arrival in the UAE.
For queries regarding visas at the airport, you visit the General Directorate of Residency & Foreigner Affairs visa office in Terminal 3 arrivals near Entrance 1. The centre is open 24 hours a day.

How long it lasts

A typical short-term tourist visa lasts 30 days from when you enter the UAE. A long-term last 90 days.

The cost of applying for a visa can vary depending on the type and duration of the visa.

Want to speed things up?

Smart Gates

If you’re a UAE resident, then remember to bring your Emirates ID next time you’re travelling through DXB – you’ll be able speed through passport control in a matter of seconds, without paying and without registering. This is thanks to a major upgrade on our Smart Gates, located in Arrivals and Departures across all three terminals at DXB. 

More information about Smart Gates

Other visa measures

Some visitors may also have to complete an eye scan (retina scan) when they reach passport control.

Leaving Dubai

Check the visa requirements at your final destination. Your airline can advise you. If you don’t have the proper visa documentation, you may be refused travel.

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