How to Troubleshoot installing Office

The issues you encounter when trying to install Office 365, or Office 2019, 2016 or 2013 and how you fix them depends on whether your product is part of an Office for home or Office for business plan.

In addition, with Office for business plans only admins responsible for managing Office 365 in their organization can do certain tasks. Therefore, admins should view the issues and solutions listed under both the Office for business and Office 365 Admin tabs.

Not sure what plan you have?

Click here to see what products are included in Office for home or Office for business.

Select the tab for your plan:

Office for homeOffice for businessOffice 365 admin

Common questions

How do I download and install Office? 
How do I reinstall Office? 
Can I install Office on a Chromebook? 
Can I install only certain apps? 
Can I install Office on a different drive? 
How do I install Office through HUP 
I’m a student. How do I get Office?

Common issues

Problems during install 
Unsupported operating system error 
Can’t install on Windows Vista or Windows XP 
Known issues with Office and Windows 10 
I can’t tell if Office is installed 
I installed 32-bit instead of 64-bit

Error messages

Unsupported operating system error 
Office is taking very long to install 
You get a KERNEL32.dll error 
Install button doesn’t install Office 
“Stop, you should wait to install Office 2016” error 
Error messages when installing Office

Upgrade or update issues

Upgrade Office 
Upgrade or switch Office 365 plans 

How do I install Office updates?

Account or sign in issues

Where to sign in to Office 365 or My Office Account
I forgot the account I used to install Office 
Share your Office 365 Home subscription 
Cancel a subscription

Activation or unlicensed product

Troubleshoot activation failures 
Help with Office product keys 
Deactivate an install

Mac install and activation issues

Where to install Office on a Mac 
Download and installation issues on a Mac 
I can’t find the apps on my Mac 
Uninstall Office for Mac 
Activate Office on a Mac 
Mac activation issues 
Install updates on a Mac

Office on a mobile device

Set up email and install Office on an Android 
Set up email and install Office on an iPhone or iPad 
Set up email and install Office on a Windows Phone 
Troubleshoot email setup on mobile device 
Can’t edit documents using Office apps on mobile

Issues after installing Office

I installed Office, but can’t find the apps 
Office “stopped working” message when opening an app 
What version of Office am I using?

Additional help or contact us

Install Office 2010 or Office 2007 
Contact support

How do I download and install Office?

If you’re looking for the steps to download and install the latest version of Office such as Office 365, Office 2019, or Office 2016, see Install Office on your PC or Mac.

If you want to download and install Office 2013 or Office for Mac 2011, see Install Office 2013 on a PC or Install Office for Mac 2011.

How do I reinstall Office?

If you’re reinstalling Office on a different computer than the one where you originally installed Office, note the following:

  • For Office 365 subscriptions: We recommend you first deactivate the install you don’t need anymore and then uninstall it from that PC or Mac. See Deactivate an Office 365 install. Remember, with Office 365 Home, you can install Office on up to 5 PCs or Macs; with Office 365 Personal you can only install Office on 1 PC or 1 Mac; and with Office 365 University you can install on 2 PCs or Macs. Installing Office on more computers than what your plan allows will result in activation and unlicensed product errors.
  • For a one-time purchase of Office 2016 such as Office Home & Business, Office Home & Student, or Office Professional: You can install Office on only 1 PC or Mac. However, you may transfer Office 2016 (or Office 2013) to another computer that belongs to you if you experience a hardware failure or you buy a new computer. For more information, see the Microsoft License Terms for your product, or see this blog post, Office now transferable.

When you’re ready to reinstall Office, sign in at https://www.office.com/signin with the same Microsoft account you originally associated with your Office product when you first installed it. You can also find installation steps here:

For the latest version of Office, see Install Office on your PC or Mac.

For Office 2013 or Office for Mac 2011, see Reinstall Office 2013 on a PC or Reinstall Office for Mac 2011.

Problems while trying to install Office

If you encountered a problem while installing Office on a PC, try restarting your computer and then attempting to install Office again. If that didn’t help, use this easy fix tool to uninstall Office completely. After your uninstall is complete, try reinstalling Office.

Uninstall Office using easy fix

  1. Click the button below to download and install the Office uninstall support tool.
  2. Follow the steps below to download the uninstall support tool according to your browser.Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.Edge or Internet ExplorerAt the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.ChromeIn the lower-lower left corner right-click SetupProd_OffScrub.exeOpen.FirefoxIn the pop-up window, select Save File.Next, from the upper-right of the FireFox browser window, select the downloads arrow and then select SetupProd_OffScrub.exe.
  3. Select the version you want to uninstall, and then select Next.
  4. Follow through the remaining screens and when prompted, restart your computer.After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.
  5. Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.Office 365 | Office 2019 | Office 2016 | Office 2013 | Office 2010 | Office 2007

If Office still won’t install, check that your computer meets the system requirements to install Office. For example, you can’t install Office on computers running Windows XP or Windows Vista.

If you’re still unable to install Office following the steps in Download and install or reinstall Office try using the offline installer.

The Office offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office installation.

For steps to install an offline version of Office, see Use the Office offline installer and select the correct tab for your version of Office.

Computers running Windows Vista or Windows XP don’t meet system requirements to install Office

You can’t install Office 2016 or Office 2013 on computers running Windows Vista or Windows XP as these operating systems don’t meet the system requirements for Office. Attempting to install Office on a computer running an unsupported operating system will result in an error. (If you’re interested in learning more about the latest version of Windows, see Windows 10 specifications for details.)

If your computer can’t install the full desktop version of Office because your computer doesn’t meet the system requirements, you can try using Office Online in your computer’s browser. See the supported browser section on the system requirements page.

Can I install Office on a Chromebook?

You can’t install the desktop PC or Mac versions of Office on your Chromebook, but depending on your Chromebook you may be able to install the Office mobile apps. See Install Microsoft Office on a Chromebook.

You don’t want to install all the Office applications

When you install Office 2016 or Office 2013, all the applications that came with your particular Office product is installed at the same time. You can’t custom select which Office applications you want to install or not install, nor you can’t delete individual applications after your installation is complete. However, you can delete shortcuts to applications you don’t plan to use.

Tip: If you discover you need an application that didn’t come with your Office product, you have the option to purchase a stand-alone application. For example, you may decide you need Access or Outlook, but those applications weren’t included in your product. To purchase a stand-alone application, go to https://products.office.com/ and do a search for the app you want to buy.

You want to install Office on a drive other than the C: drive

You can only install Office on the system drive where your operating system is installed. That’s usually your C: drive.

Install the 64-bit version of Office instead of the 32-bit version

You may get an error if you try to install the 64-bit version of Office and you currently have the 32-bit version installed (or vice versa).

Therefore, if you previously installed the 32-bit version of Office on your PC, but decide you now want the 64-bit version, or vice versa, you’ll have to uninstall the bit version you don’t want and then reinstall the bit version you do want instead. Use this easy fix to uninstall Office.

  1. Click this easy fix button to uninstall Office.
  2. Select your browser from the drop-down list to see how to save and then launch the file.Select your browser

If you’re looking for the steps to install the 64-bit version of Office, see the section, Step 1: Sign in to download Office.

For Office 2013, see Install Office 2013 on a PC.

If you’re not sure how to decide between 64-bit or 32-bit, see Choose the 64-bit or 32-bit version of Office 2016.

Install Office through Microsoft HUP

If your organization subscribes to the Home Use Program (HUP) find information about how to buy and install Office at, Install or reinstall Office through Microsoft HUP.

I’m a student. How do I install Office?

If you’re a student or teacher, and you don’t see an option to install Office through your institution, you may be eligible for Office 365 Education, which includes Word, Excel, PowerPoint, and OneNote. All you need to get started is a valid school email address. For more information, see Get Office 365 for free.

Known issues with Office and Windows 10

See Known issues with Office and Windows 10.

Unsupported operating system error

You see the following error message after selecting the Install button from office.com/myaccount:

Unsupported Operating System error indicates you can't install Office on your current device

This error can occur if:

  • You’re on a PC and you’re trying to install the Mac version of a one-time purchase of Office, such as Office Home & Student; or you’re trying to install the PC version of Office on a Mac.For solutions to this, see Unsupported operating system error when installing Office.
  • You’re trying to install Office on a mobile device, such as an iPad or iPhone, or a Chromebook.The Install button available after signing in at office.com downloads the version of Office designed to run on a PC or Mac. To install Office on a mobile device see Set up Office apps and email on a mobile device.To install Office on a Chromebook, see Install Office on a Chromebook
  • You’re trying to install the desktop version of Office on an unsupported operating system such as Windows XP or Vista.Check the system requirements for Office to see what operating systems are supported.

Office is taking very long to install

If Office is taking a long time to install you may be on a slow connection. See Office is taking long to installor Office hangs at 90% for possible solutions.

You get a KERNEL32.dll error when trying to install Office and other system requirement issues

If you’re trying to install Office on a computer running Windows XP or Windows Vista, you may get an error that says the dynamic library KERNEL 32.dll can’t be located. This occurs because newer versions of Office aren’t supported on these versions of Windows. For more information, see Why can’t I install Office 365, or Office 2019, 2016, or on Windows XP or Windows Vista?

Check that your computer meets the minimum system requirements to install Office. See System requirements for Office for a list of additional requirements.

If you’re not sure which operating system you have, see Which Windows operating system am I running? or Find the OS X version and build number on your Mac.

If your computer can’t install the full desktop version of Office because it doesn’t meet the system requirements, you can try using Office Online in your computer’s browser.

Install button doesn’t install Office

If the Install button is grayed out, your Office 365 subscription might have expired. See Renew Office 365 for home.

For other solutions, see Install button doesn’t install Office.

I get a “Stop, you should wait to install Office 2016” error

This error can occur if you haven’t updated Office 2013 to the latest version or you have a standalone 2013 app which is already included in the newer Office 2016 suite of apps. See Error: Stop, you should wait to install Office 2016. We’ll have to remove the following if you continue for steps on how to resolve.

If you connect to an Exchange 2007 mailbox (which reached End of Life on April 11, 2017), you might want to stay on Office 2013 until you upgrade from Exchange 2007. See the following:

Error messages when installing Office

You might get an error that has a number and maybe some descriptive text. Although the messages are hard to understand, there are often solutions. Try these links if you get these errors.

Not every error is listed here. If there’s a Learn More link on the error message, select that. If there’s no link, let us know what error you got and where you were in the install process when you received it. Leave us a comment at the bottom of this page to let us know more about your issue.

Upgrade or update Office issues

If you have an Office 365 subscription you already have the latest version of Office or the most up-to-date channel your Office 365 administrator has set. For non-subscription products such as Office Home & Business, you have the option to subscribe to Office 365 or purchase the latest version. For more information see:

Upgrade or switch Office 365 plans

It’s possible to switch between Office 365 Home, Personal, or University, or to switch from an Office 365 home plan to a business plan. For more information on how to do this, see :

How do I install Office updates?

Keeping Office up-to-date ensures that you have the latest security updates and fixes. For information about installing updates, see Install Office updates.

Where to sign in to Office 365 or My Office Account

Microsoft has more than one kind of Office 365 service and each service has its own sign-in page. Where you sign in from your web browser depends on which service you’re using. See Sign in to Office or Office 365.

You forgot the account you associated with Office

In most cases, if you have an Office product listed under Office for home you need a Microsoft account to sign in to install Office or manage your Office 365 subscription. If you don’t remember what Microsoft account you associated Office with, see I can’t remember the Microsoft account I use with Office.

Share your Office 365 Home subscription

See How to share your Office 365 Home subscription with up to four people.

Cancel a subscription

If you want to cancel your subscription, see Cancel or turn off recurring billing for a Microsoft subscription.

For trial subscriptions, see Cancel your free trial of Office 365 Home

Troubleshoot activation failures

If you have an Office 365 plan, to keep it active, you have to sign in at least once every 30 days. If your subscription hasn’t expired, Office will reactivate the subscription the next time you log in.

Also see:

Help with Office product keys

See Help with your Office product key

Deactivate an install

You can activate Office on up to five computers. If you’ve used up your five installs and want to install Office on another computer, you have to deactivate an installation. Deactivation doesn’t remove Office from the computer, but you can’t use Office on that computer until you activate it. See Deactivate an Office 365 install.

Where to install Office on a Mac

If you’re looking for where to install Office on a Mac, see Install Office on your PC or Mac.

Download and installation issues on a Mac

For download and installation issues on a Mac, see What to try if you can’t install Office 2016 for Mac.

I can’t find the apps on my Mac

When you install Office 2016 for Mac, the app icons aren’t automatically added to the dock. To add to the dock, drag the app icon from the Launchpad or the Applications folder. See Add the Office for Mac app icon to the dock.

Uninstall Office for Mac

Select the version of Office you want to uninstall.

Activate Office on a Mac

To activate Office on a Mac, see Activate Office for Mac

Mac activation issues

To troubleshoot Mac activation issues, see the “Activation” tab on What to try if you can’t install or activate Office for Mac.

Install updates on a Mac

Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements. To install or check for updates on your Mac, see Check for Office for Mac updates automatically

To check what the latest update is, see Update history for Office for Mac.

Install Office apps and set up email on a mobile device (iOS, Android, or Windows phone or tablet)

The Office apps for Android, iOS (iPhone or iPad), or Windows mobile devices are available to download from the app store for your device. For details on how to download Office apps and set them up, select your device from below:

You can’t set up email on your mobile device

For help with troubleshooting email setup on your phone or tablet, see Troubleshoot email setup on mobile.

You can’t edit documents using Office apps on your mobile device

In most cases you can do basic editing on most of these devices, however if you have a qualifying Office 365 subscription, you get access to the apps’ extra features. If you discover you can’t make edits to certain documents, see What you can do in the Office apps on an Android, iOS, or Windows mobile device with an Office 365 subscription.

You can’t find the Office applications after installing Office

If you can’t find the Office applications after installing Office, or you’re not sure your install worked, see Can’t find Office applications in Windows 10, Windows 8, or Windows 7?

Office “stopped working” message appears when you start an application

You might see an “<application> stopped working” error when you try to start one of these Office applications: Excel, Word, Outlook, PowerPoint, Publisher, or Visio. Older versions of add-ins might cause this type of problem.

To resolve, first make sure you installed the latest Office update.

If the application still isn’t working, try the options in, Why do I get a “stopped working” message when I start my Office application?

What version of Office am I using?

See What version of Office am I using?

Install older versions of Office

For steps to install or reinstall Office 2010, see Install Office 2010. For Office 2007, see Install Office 2007.

Contact support

If you’re still having trouble installing Office, see Contact Office Support.

Leave us a comment

We value your feedback. Please let us know if you found any of these solutions helpful by leaving us a comment below. If it didn’t, tell us more about your issue, including any error messages your received and where you were in the install process when you received it. We’ll use that information to help investigate your issue further.

About the Author

Sande Kennedy is the founder and Editor in Chief of SandeKennedy.com & Kenyans247.com He is a Kenyan-based Internetprenuer,blogger Political Activist & informer who has an interest in politics, governance, corporate-fraud and human-interest. Kindly drop me a note if you feel aggrieved on any matter that you would want to be highlighted  WhatsApp: +254791890826 Read More about me here