blank screen errors in Windows 10

Troubleshoot black screen or blank screen errors

Some Windows 10 PCs have been rebooting to a black screen after installing the June 2019 cumulative update from Windows Update. This seems scary at first, but luckily there’s a quick fix that will solve your problem.

If your Windows 10 PC reboots to a black screen, just press Ctrl+Alt+Del on your keyboard. Windows 10’s normal Ctrl+Alt+Del screen will appear. Click the power button at the bottom-right corner of your screen and select “Restart” to restart your PC.


Note

If you’re experiencing a blue screen error, see Troubleshoot blue screen errors.

It won’t happen often, but there may be a time when something goes wrong and your device will display a black or blank screen. Some of the common scenarios that can cause a black or blank screen to occur are connection problems with your display, display adapter driver update issues, or issues with recent updates or installations.

On this page, we’ll take you through a series of troubleshooting steps to check both your hardware and software and to try to help you figure out the cause of the issue and how to resolve it.

Though the steps on this page might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

Notes

  • Most of the actions you’ll need to take will be done in safe mode. Safe mode starts Windows in a basic state, using a limited set of files and drivers. It can help you troubleshoot problems on your device.  For the steps to sign in to Windows using safe mode, see the “From a black or blank screen” section of the Start your PC in safe mode in Windows 10 page.
  • If you’re asked for a product key and need help finding it, see Find your Windows product key

blank screen errors in Windows 10