Complaint against the Kenyan Police You can also download a complaints form to fill out and send in. Other ways to raise complaints on policing include: a)Phoning our Complaints Management Team on +254 792 532 626/627; +254 773 999 000; +254 772 333 000; +254 780 490 600/601 to make an oral complaint.

What is Ipoa in Kenya?INTRODUCING IPOA

WHO WE ARE. The Independent Policing Oversight Authority was established through an Act of Parliament published in November 2011 to provide for civilian oversight over the work of the police in Kenya. The inaugural Board was sworn into office in June 2012.

Complaint against Police

The Independent Policing Oversight Authority receives complaints of Police misconduct, neglect of duty and on incidents of death and serious injury caused by Police. Police

‘Misconduct’ includes using of unreasonable force, corruption, dishonesty, perjury, threats or harassment, unlawful arrest, and a wide range of other acts.

‘Neglect of duty’ includes failure to investigate, failure to prosecute or respond to a crime, failure to provide proper care for people in custody, and failure to notify a person of a matter affecting them (such as a Court appearance).

Timelines:  Instant

For more information call Huduma Contact Centre: +254 (020) 6900020

Complaint against the Kenyan Police Or visit nearest Huduma Centre

Or Contact:The Independent Policing Oversight Authority 1st Ngong Avenue, ACK Garden Annex, 2nd floor P.O. Box 23035 – 00100 Nairobi, Kenya Tel: 254 20 490 600 E-mail: