How to fix purple screen with sound on Netflix

1 min


If you are hearing sound but seeing a purple screen when you try to watch Netflix, you may be experiencing an issue with your device. Follow the troubleshooting steps for your device below to resolve the issue.

Roku

Restart your Roku

  1. Unplug your Roku from power for at least 10 seconds.
  2. Plug your Roku back in.
  3. Turn your Roku on by pressing any button on the Roku remote.
  4. Wait 1 full minute.
  5. Try Netflix again.

Troubleshoot your hardware connection

Your device may be experiencing an HDCP issue that is preventing Netflix from playing your content. To resolve the issue:

  1. Ensure that you are using an HDMI cable.
  2. Bypass any receivers or stereo equipment by connecting your device directly to your TV.
  3. Try reversing the ends of the HDMI cable.
  4. Try a new HDMI cable.
  5. Try another HDMI port on your TV.
  6. If available, try an HDMI port on another TV.
    • If you were able to stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for further assistance.

Contact Roku

If you are still experiencing this error message, contact Roku for further assistance.

Roku Streaming Stick

Powercycle your device

  1. Unplug your device from your TV and its power source for at least 1 minute.
  2. Plug your device back in.
  3. Turn the device back on with the Roku remote.
  4. Try Netflix again.

Like it? Share with your friends!

0
158 shares
Kennedy Sande

Sande Kennedy is the founder and Editor in Chief of SandeKennedy.co.ke & Kenyans247.co.ke He is a Kenyan-based Internetprenuer,blogger Political Activist & informer who has an interest in politics, governance, corporate-fraud and human-interest. Kindly drop me a note if you feel aggrieved on any matter that you would want to be highlighted  Twitter: @nyosake , Instagram: @itssandekennedy WhatsApp: +254791890826 Read More about me here
Open chat
1
Would you like to get published on this Popular Blog? You can now email Sande Kennedy any breaking news, Exposes, story ideas, human interest articles or interesting videos on: info@sandekennedy.com. Videos and pictures can be sent to +254 791890826 here on WhatsApp by clicking this send button
Powered by
Choose A Format
Story
Formatted Text with Embeds and Visuals
Poll
Voting to make decisions or determine opinions
Ranked List
Upvote or downvote to decide the best list item
Personality quiz
Series of questions that intends to reveal something about the personality
Trivia quiz
Series of questions with right and wrong answers that intends to check knowledge
List
The Classic Internet Listicles
Countdown
The Classic Internet Countdowns
Open List
Submit your own item and vote up for the best submission
Image
Photo or GIF
Meme
Upload your own images to make custom memes
Video
Youtube, Vimeo or Vine Embeds
Audio
Soundcloud or Mixcloud Embeds
Gif
GIF format