If you are hearing sound but not seeing video when you try to watch Netflix, you may be experiencing an issue with your device. Follow the troubleshooting steps for your device below to resolve the issue. Netflix black screen with sound on Smart TV

If you are neither hearing sound nor seeing video, please visit I’m getting a black screen with no sound.

When do you get a black or blank screen with sound?

When you launch the app

Restart your Smart TV

  1. Unplug your TV from power for at least 1 minute.
  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.
    • If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.
  3. Plug your TV back in.
  4. Turn your TV on.
  5. Try Netflix again.

When you try to play a TV show or movie

Restart your Smart TV Netflix black screen with sound on Smart TV

  1. Unplug your TV from power for at least 1 minute.
  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.
    • If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.
  3. Plug your TV back in.
  4. Turn your TV on.
  5. Try Netflix again.

Contact your device manufacturer

Your TV’s picture settings may be causing Netflix to display a black screen. Contact your device manufacturer for help adjusting these settings.