If you are hearing sound but not seeing video when you try to watch Netflix, you may be experiencing an issue with your device. Follow the troubleshooting steps for your device below to resolve the issue. fix Netflix black screen with sound on Google Chrome
If you are neither hearing sound nor seeing video, please visit I’m getting a black screen with no sound.
Update Google Chrome
- Select the Menu icon from the upper right corner of your browser.
- Select Help.
- Select About Google Chrome.
- Chrome will display the current version and automatically install available updates.
- Select Relaunch to complete the update.
- Try Netflix again.