If you see a black or blank screen with no sound when you try to watch or launch Netflix, you may be experiencing an issue with your device. Follow the troubleshooting steps for your device below to resolve the issue. Netflix black screen NO sound on Mobile

Amazon Fire tablet

When do you see a black screen?

When you launch the Netflix app

Restart your tablet

  1. Hold the Power button on the side of your tablet.
  2. When you are prompted with the message Do you want to shut down your Kindle? or Do you want to shut down your Fire?, tap Shut DownPower Off, or OK.
  3. Once the device is completely powered off, hold the Power button until you are presented with the Kindle or Amazon logo.
  4. Try Netflix again.

iPhone, iPad, or iPod touch Netflix black screen NO sound on Mobile

When do you see a black screen?

When you launch the Netflix app

Reinstall the Netflix app

Make sure the issue isn’t being caused by an outdated version of the Netflix app by removing it from your iOS device and reinstalling it.NOTE: Deleting the Netflix app will also delete any titles you have downloaded to the device. You may need your Apple ID and password to reinstall the app once it has been removed.

  1. From your iPhone, iPad, or iPod touch home screen, press and hold the Netflix app until it shakes.
  2. Tap the X in the top left corner of the Netflix icon, then tap Delete. Once deleted, press the Home button to stop the shaking.
  3. Enter the App Store andsearch for “Netflix.”
  4. Select the free Netflix app from Netflix, Inc.
  5. Tap the cloud icon. You will need to enter your iTunes password to install the app.
  6. Once installed, tap the Netflix icon.
  7. Enter the email and password for your Netflix account and tap Sign In.
  8. Try Netflix again.

Netflix black screen NO sound on Mobile