How to Apply for Electricity Connection in Kenya

Applying for connection in-person
Visit the KPLC office or Huduma Centre near you: Go to the nearest KPLC branch near you or just Huduma Centre’s KPLC desk to make the application.
Fill in Kenya Power application form: You will be given Enquiry for Supply of Electricity and Supply Contract forms.

Procedure

Apply In-Person

Step 1 : Make application

1. Go to your nearest the Kenya Power and Lighting Company Ltd (KPLC) for Huduma centre to make the application.
   
   • If you are making application from Huduma centre, visit the KPLC desk to make the application.
     
2. Here you will be provided with an Enquiry for Supply of Electricity Application form to complete.
   
   • You may also download the from by visiting the KPLC website and download the Enquiry for Supply of Electricity Application form
     
3. You will also be given a Supply Contract to fill and sign.
   
   • You may also download the from by visiting the KPLC website and download the Supply Contract
     
4. The application must be accompanied with the following documents for submission:
   

(a) A copy of National Identification (I.D) or Passport for Non-Kenyans (PDF, MS Word).
(b) A copy of route sketch leading to premises where supply is required.
(c) Copy of the PIN Certificate
(d) Wiring certificates
(e) Supply contract form
(f) Consent from the owner of the property
Requirements for Corporates
(a) A copy of Certificate of Registration.
(b) A copy of route sketch leading to premises where supply is required.
(c) Copy of the PIN Certificate
(d) A Scaled site plan for Industries, Housing Estates, shopping malls etc.
(e) Consent from the owner of the property
(f) Supply contract form (signed)
(g) Wiring Certificates (signed)

• If you downloaded the forms from the KPLC website submit the duly filled form to the nearest Kenya Power office.
  

Step 2 : KPLC site visit

• After making the application KPLC will then conduct an external site inspection to verify standards compliance, estimate the cost.
• This process is done within 8days from the data of application.
  
• After the inspection you will be given an estimate cost of supply for electricity.
  

Step 3 : Pay estimate

• Depending on the estimate cost for supply of electricity, you should proceed to make the payments.
  
• Present the payment receipt to KPLC offices to facilitate connect.
  

Step 4 : Electricity connection

• After presentation of the payment receipt you will receive external works, meter installation and electricity flow.
  
• Connection will be completed within 75days from payment of connection fees.
  
  

Apply Online
Step 1 : Make Application

1. Visit the KPLC self-service portal to make the application
   
2. Click on the “new supply application’ on the right hand side of the page.
   
3. Fill in the required data. This includes the following,
   (a) Your bio-data ( name, date od birth, gender, national ID details)
   (b) your contact details ( email, phone number)
   (c) your physical address details
   (d) supply application address( county, constituency, location, street, house name, landmark)
   (e) LRN / plot number
   (f) latitude
   (g) longitude
   (h) connection type ( domestic , non-domestic, staff, tree lighting, commercial-industrial, bus installation,
   (i) type of service (pre-paid or post-paid)
   (j) required date of connection
   (k) phase type (single, two or three phase)
   (l) voltage type (High voltage, low voltage, mid voltage)
   
4. Attach the following required documents.
   (a) Attach national id
   (b) Wiring certificates
   (c) Ownership documents
   
5. Tick the terms and conditions and click send. Your application will be sent to Kenya power for action. You will receive a notification of your application via email address and details about KPLC’s site visit.
   

Step 2 : KPLC site visit

• After making the application KPLC will then conduct an external site inspection to verify standards compliance, estimate the cost.
  
• This process is done within 8days from the data of application.
  
• After the inspection you will be given an estimate cost of supply for electricity.
  

Step 3 : Pay estimate

• Depending on the estimate cost for supply of electricity, you should proceed to make the payments.
  
• Present the payment receipt to KPLC offices to facilitate connect.
  

Step 4 : Electricity connection

• After presentation of the payment receipt you will receive external works, meter installation and electricity flow.
  
• Connection will be completed within 75days from payment of connection fees.
  

Required Documents

All Applicants

• Copy of ID
  
• Copy of PIN Certificate
  
• Route Sketch Map
  
• Copy of title deed and land search documents for owner of property (to support way leaves consent)
  
• Supply Contract Form (signed)
  
• Wiring Certificates
  
• Consent from the owner of the property
  
  

Meter Separation and Additional Load Applicant

• Copy of latest Electricity Bill
  
  

Additional requirements for Premium Applicants

• Scaled Site Plan (preferably in soft copy AutoCADD/DWG format)
  
• Load Schedule Details
  
  

Requirements for Corporates

• A soft copy of Certificate of Registration.
  
• A soft copy of route sketch leading to premises where supply is required.
  
• Copy of the PIN Certificate
  
• A Scaled site plan for Industries, Housing Estates, shopping malls etc.
  
• Consent from the owner of the property
  
• Supply contract form (signed)
  
• Wiring Certificates (signed)
  
  

Office Locations & Contacts

KPLC Self-service portal: KPLC Self-service portal

Kenya Power & Lighting Co. Ltd- Headquarters
Stima Plaza, Kolobot Road, Parklands,
P.O Box 30099, NAIROBI
Tel: +254 (020) 95551/0703070707/0732170170

Huduma Kenya
Lonrho House,
15th Floor,
Standard Street Nairobi
P.O. Box 47716-00100,
Nairobi
Phone: +254(020) 6900020
Email: info@hudumakenya.go.ke
Website: Huduma Kenya

Huduma centre locations: Huduma centres Locations

Eligibility

1. A newly constructed building with no existing electricity connection
   
2. Existing connections which want to change connection type e.g. change phase type or change voltage type.
   
   

Fees

• Fees charged depend on the distance from existing power connection, power requirements, and number of meters needed.
  
  

Validity

• The validity c of the electricity connection is forever.
  
• However the connection can be disrupted if the electrical bill is not paid.

Documents to Use

1. Enquiry for Supply of Electricity: Enquiry for Supply of Electricity Application form
   
2. Supply Contract: Supply Contract

Instructions

Step 1 – Download our new application form, fill it and submit to the nearest Kenya Power office. You can also submit an online application.
Step2 – Upon receipt of your application, our technician will visits your site to assess your requirements for preparation of cost estimates after which a quotation will be sent to you.
Step 3 – Customer pays connection fee.
Step 4 – Construction and metering.

Required Information

1. Type of Application
   (a) New, Temporary, Rerouting, Group application, Meter separation account no. or Additional load account no.
   (b) Premium Application (above 25kVA) or Standard Application (below 25 kVA) )(c) No. of Meters Required
   
2. Applicant’s Data
   (a) Company Name/ Full name of applicant
   (b) ID/Passport No
   (c) County of residence
   (d) P.O. Box/ Postal Code
   (e) Town of residence
   (f) Mobile Tel No.(s)/ Office Tel No
   (g) Customer’s email address
   (h) Customer Contact Person
   
3. Supply Location Data
   (a) County
   (b) District
   (c) Division
   (d) Sub-location
   (e) Street: Village/Estate
   (f) Name/House No:
   (g) LRN/Plot No
   
4. Appliances
   (a) Fixed appliances (cookers, heaters, air conditioners, fridges, ovens, etc.)
   (b) Plug points (socket outlets)
   (c) Motors
   (d) Lighting points (bulbs)
   (e) Other apparatus
   
   

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Need for the Document

• The application facilitates the legal connection to KPLC’s national grid.
  
  

Information which might help

• The procedure for applying for electricity in Kenya is lengthy and might turn out to be very expensive depending on the number of meters to be provided. It is important for you to prepare all the necessary documentation before proceeding with the procedure.
  
  

Other uses of the Document/Certificate

• The electricity supply contract is needed when applying for construction permits.
  
  

External Links

• Requirements for connection : Requirements for connection
  
  

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Others

• Kenya Power owns and operates most of the electricity transmission and distribution system in Kenya.